Five Star Customer Service
Customer service is a part of the day-to-day life for any business person from service providers to common traders. What makes a professional stand out as a successful customer service person is the skill and experience that the person must have acquired over time.
Customer service has been in existence as long as the existence of business and will continue to remain very relevant in the business world both now and in the future. Without a strong customer service, a business will likely not grow, because a satisfied customer is usually a returning customer. Customer service is the act of taking care of the customer’s needs by providing professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
Customer service is the support you offer your customers both before and after they buy and use your products or services that help them have an easy and enjoyable experience with you. A customer service/care professional is a skilled individual that provides the link between an organization and its customers. Customer care/service professionals answer customers’ questions and resolve issues customers may encounter while using their product. Customer service professionals resolve customers’ experience issues in person, over the phone or through email or faxes.
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this short term, firefighting, just-cross-things-off-the list natural cadence. Take care of the next customer, they’re waiting for you. It can be rapid-fire and relentless, and we might feel guilty taking time away from helping people (or like we’re not being a team player) by designating time to think about ourselves and our needs and our careers and where we want to go.
Customer service is one job field that can open you up to loads of exciting and amazing job opportunities because of its versatility and relevance that cuts across every business sector. Customer service is the core of every business. For any business to thrive and secure customers’ loyalty, that business must have a good and effective customer support/service structure to maintain customers’ trust and consistent patronage.
Upon completion of this course, you should be able to describe;
- Customer service profession
- Careers in customer service
- How to become a customer service representative
- Early guide to becoming a Customer care representative
- Building a career in Customer care
- Customer service Career Development
- Customer service job networking and Professional development
- Customer service Job Networking
- Customer service Job Professional Development
- Customer Relationship Management
- And many more.
SECTION 1: THE CUSTOMER SERVICE PROFESSION
Careers in Customer Services
A customer care professional, also called a customer service professional, provides the link between an organization and its customers. Customer care professionals answer customer questions and resolve issues over the telephone, in person, or through e-mails and faxes. Tact and patience are called for when dealing with difficult or demanding
Building a Career in Customer Service
Building a career in customer service may not be as direct as other fields or careers, but there are choices that you can make early enough that can propel your customer service career. To propel your course in building a career in customer service, you would need to take these subject/courses in your O’ level: